Telecom Italia


How to facilitate the access to knowledge and the web for everyone, overcoming information asymmetries and the digital gap?


In recent years, governments and institutions have been making broadband a priority. Broadband connections positively contribute to economic growth in terms of both employment and productivity gains, boosting social inclusion and public engagement. As part of its digital inclusion plan, the Broadband Commission2 approved 5 strategic targets:

  1. Making broadband policy universal
  2. Making broadband accessible to everyone
  3. Connecting homes to broadband
  4. Getting people online
  5. Achieving gender equality in access to broadband

By the numbers3

3.2 blnpeople online (43% of the world’s population)

57%of the global population without access to the web

794 mlnfixed-line broadband connections

3.46 bln mobile broadband connections

targets of the 2015 digital agenda for europe

Italy in 2015

15%of the population has never used the internet

28%of the population has never used the internet

60%of disadvantaged people use the internet

52%of disadvantaged people use the internet

targets of the 2020 digital agenda for europe

Italy in 2015

75%of the population regularly uses the internet

63%of the population regularly uses the internet

Against this backdrop, institutions and technology companies are co-operating to guarantee all of us the right to digital citizenship and achieve the goals concerning digital connectivity and literacy set out in national and international digital agendas.

It is possible to bridge the digital divide by:

  • Expanding broadband throughout Italy: currently, as a result of a project launched in 2006, basic broadband reaches 99% of the country
  • Making a systemic effort to develop infrastructure as well as the technological expertise and skills to effectively meet the constantly growing demand for digital life.

Our answers

The value of access
The web is the backbone of an innovative system in which we, with our everyday needs, represent the nervous centres fostering its development and growth.

Mile after mile, the Group upholds its commitment to cover the entire country with next-generation broadband and ultrabroadband networks, enhancing the technology and performance of both fixed-line and mobile connections.

For TIM, being an investment-focused company means pledging up to 12 billion euros over the next 3 years to help Italy grow-including nearly 7 billion euros for innovation.
Being a strategy-oriented company means setting for ourselves the goal of extending fibre-optic infrastructure to approximately 84% of the population and the mobile LTE network to 98%. In March 2016, 45% of Italian households was served by fibre-optic infrastructure and 92% of the population by the 4G network.

2015 Next Generation Access Network Infrastructure

10.4 million km of fibre-optic
and transport network

1,105stations to provide
fibre-optic access

44,984number of active
FTTC cabinets

We have replicated this model in Brazil, where Tim Brasil now boasts the most 4G coverage, contributing to the progress of a great and complex country and striving to boost social inclusion through projects often related to education.

TIM Brasil IQ 2016

67.3 mlnmobile lines

1stmobile carrier in Brazil in terms of 4G coverage

~ 60%of the urban population served

439cities served by 4G

Up to 14 blnreais of investments in 2016-18

TIM Brasil
Technological progress is a slow and multi-stakeholder process that benefits from maintaining a constant synergy with local communities. Investing is not enough, we need to foster a culture of innovation by encouraging people and giving them opportunities to learn and make projects. Cases in point are the ongoing co-operation with Italy’s Local Administrations (Italia Connessa project), the projects in partnership with Central Government bodies (the Italian Ministry of Education, University and Research – MIUR), and the sharing of Open Data (the Netbook).
TIM Italia Connessa
Tackling the goals set in the Digital Agenda from the ground up by involving small- and medium-sized communities, such as Municipalities with up to 51,000 residents. The TIM Comuni Connessi contest rewards the municipalities that present the most innovative digital projects with early investments in fixed-line and mobile NGN infrastructure.
SPARKLE | Sicily Hub
Telecom Italia Sparkle opens a next-generation Data Centre in Palermo, but also something more.

Sicily Hub is a gravitational centre for IP traffic between Europe and North African, Mediterranean and Middle Eastern countries. Sicily Hub is closer to Africa and the Middle East than any other European peering point and is connected with all the international undersea cable that land in Sicily and transport data between Asia, the Middle East, and Europe. It is an international interconnection marketplace that will allow customers to connect directly with content providers.

by the numbers.

We can promote innovation and a country’s progress through strong schools and by disseminating culture. In keeping with this vision, we are contributing to initiatives promoting digital literacy.

The Telecom Italia group has been recognized as one of the best groups worldwide for its attention to environmental, social and governance issues

Telecom Italia has been reconfirmed as one of the leading company worldwide for its sustainability performance in the FTSE4Good indexes of the London Stock Exchange.

The FTSE4Good index series, created by the global provider FTSE Russell, selects only those organizations that adopt the Best Practices for sustainability and measures the ‘performance’ of companies demonstrating strong environmental, social and governance practices, evaluated taking in to account over 100 indicators.

It is an important reward for Telecom Italia’s commitment in the integration of sustainability as part of its corporate strategy, in order to create economic and social value (Corporate Shared Value). Telecom Italia’s presence in the FTSE4Good complements the Group’s participation in other important global sustainability indexes and evaluation systems, such as the Dow Jones Sustainability Index and Euronext Vigeo Eiris.

Admission to the Sustainability Indexes is reviewed on an annual basis following a rigorous company evaluation process performed by specialized rating agencies that analyse their performance on the basis of many general and sector-based criteria, which consider, among other things, strategies relating to climatic changes, the supply chain and the analysis of the socio-environmental impacts of the business.

The presence of a company in the sustainability indexes is an increasingly interesting factor in the evaluation by investors who, more and more frequently, also take into consideration non-financial parameters in their portfolio choice, deeming sustainable companies less risky over the medium to long-term with respect to companies who do not meet environmental, social and governance requirements.

Rome, 15 July 2016

With a score of 86.6 out of 100, the Group has also taken second place in the general ranking of Europe’s 500 major companies, confirming the commitment to on-line dialogue with its stakeholders.

Telecom Italia is absolute leader in Europe in the TLC sector for digital corporate communication in the Webranking Europe 2015 ranking drawn up by Comprend in collaboration with Lundquist.

With a score of 86.6 out of 100, Telecom Italia also takes second place in the general ranking that assesses the 500 largest European companies in terms of market capitalisation.

The research, now at its nineteenth edition, analysed and rewarded the quality of on-line financial and institutional communication – on the web and social media – through 100 objective criteria relative to aspects of contents and technology, updated each year on the basis of stakeholder needs (analysts, investors, journalists and communication managers) from all over Europe.

Telecom Italia has been appreciated for the new methods used to present contents, through a more extensive use of infographics and videos to support the business strategy, storytelling intended for professionals and the general public and integrated communication between the institutional website and social media. Telecom Italia has also been recognised as our country’s first company to abandon the interactive financial statements as a replica of the annual financial statements, in order to create a narrative type digital version.

Telecom Italia sees this as a significant confirmation of its continued commitment to excellence in communication and a strengthening of its digital reputation.

Rome, 27 April 2016